Support and Help Centre

• Open the post in the app, tap Share, then tap Copy link. Do not type the address.
• Paste it into the field on the home page. A valid address contains tiktok.com.
• Remove any extra words, emoji or hashtags that were copied along with the link.
• Press Download once and wait a few seconds before pressing again.

Shortened share links such as vt.tiktok.com addresses work, and so do full addresses that include a username and a video number. What does not work is a search page, a hashtag page, a live stream or a screenshot of a link. If you copied from a chat app, check that the address was not cut off at the end.

This usually means the source refused the request for a moment. Wait about ten seconds and try again, switch between Wi-Fi and mobile data, then reload the page once. If several different links fail in a row, the source platform may be having an outage; trying again later almost always works.

Only public posts can be saved. If the owner has set the account to private, deleted the post or restricted it to certain countries, no tool of this kind can reach it. The honest answer in that case is to ask the creator to send you the file.

Safari places downloads in the Files app rather than the photo library. Open Files, go to Downloads, tap the file, then use the share icon and choose Save Video to move it into Photos. If nothing appears, check that Safari is not set to block downloads and that you have free storage.

Chrome saves to the Downloads folder and shows a notification when it finishes. From the Gallery or Files app you can move the clip into any album. If the download bar disappears immediately, check Chrome's download settings and available storage.

The file goes to your usual downloads folder. If a browser extension or a strict security setting blocks it, pause the extension for this website and try again. Right-clicking the download button and choosing Save link as also works.

When the source provides a separate audio track, an audio button appears with the video options. Some posts use a protected commercial sound, and in those cases only the video is offered. That is a restriction from the source, not a fault on this website.

Image posts are shown as a gallery, and each picture can be saved on its own or all at once. If your browser blocks several downloads in a row, allow multiple downloads for this website when prompted, or save the pictures one by one.

A weak connection is the most common reason a large file stops halfway. Move closer to your router or switch to Wi-Fi, close other heavy tabs and downloads, then start again. Choosing the normal quality instead of HD produces a much smaller file on a poor connection.

Use the Install button in the header. If your browser does not offer it, open the browser menu and choose Add to Home Screen. Once installed, the interface opens even without a connection, although fetching a new link naturally needs the internet.

SSSTIKTOK does not use pop-ups that block the page, redirect tabs or fake download buttons. The only download buttons are the ones shown after you paste a link. If you ever see something that looks deceptive on a page that claims to be us, it is likely a lookalike site — send us a screenshot so we can check it.

Write to us through the contact page with the link you tried, your device, your browser and what you saw on screen. Those four details let us reproduce the problem quickly instead of guessing.